Customers as kings, customers in a hurry and undecided customers. Sales consultants face different types of customers every day and each must be managed in a specific way to successfully make a sale. Here are some tips to get you there. “The retail field is very demanding,” says Patricia Lapierre, executive director of Retail Quebec. […]
How would you react if your boss told you that your new colleague would be a disabled person? Would you perhaps start by telling him that this is rather a person with a disability… Indeed, looking beyond the disability eliminates prejudices, removes barriers and makes the new recruit’s integration easier. If everyone makes it their […]
Points cards, attractive discounts, targeted promotional emails – some merchants bring out the heavy artillery to build customer loyalty. Is providing unequaled customer experience sufficient to accomplish this? Here’s how to go about it, with simple and practical actions. A company’s success obviously depends on its ability to attract new customers, to renew itself and to […]
Whether you are a cashier or a waiter in a restaurant, these professional activities require you to stand for several hours at a time. How do you avoid back pain? Advice from a specialist. As recognized by the Canadian Centre for Occupational Health and Safety (CCOHS), a protracted standing and semi-immobile position causes work-related musculoskeletal […]
How do you get self-confidence at work? Here are some tips to achieve this and be able to function at your full potential! Getting to know your strengths and areas for improvement “People who know themselves well have more self-confidence, because they know where their talents are,” summarizes Jacinthe Ouellet, occupational psychologist and coach at […]
If you are looking for a job, whether temporary job or your career ideal, you must first take care of your CV and cover letter template to enhance the value of your skills. You can do the same with your LinkedIn profile, which is a good showcase for potential employers, provided it is neat and […]
LinkedIn is now an essential tool for job seekers and their visibility. But with its various paid versions and dozens of parameters, it can be difficult to know how to use it effectively. Here are some tips to best set up your profile. While many job seekers tend to use the the LinkedIn search engine […]
Working in a retail shop or business, when there are no crowds of shoppers, do you kill time looking at your smartphone’s screen. Here’s what to do instead to make a good impression and demonstrate your value to your manager. In this type of business, your superiors will expect you to get ahead of your […]
More flexibility, digitalization and diversity, fewer hierarchical systems, for more intelligent human capital – these are the major trends ahead for the future work environment. Sodexo, a specialist in quality of life services, has each year since 2012 a study on the major trends of work and their developments. Its goal is to provide the […]
Larger office, more weeks of leave, longer break… If you are unhappy with favouritism shown to your colleague, act with tact and diplomacy so that the workplace atmosphere remains calm and productivity returns to its previous levels. Some small and trivial gestures with unfortunate consequences Between being upset by Léon’s unjustified promotion and […]
Every company has to face management of complaints. Of course, having to respond to a dissatisfied customer is not the easiest part of customer service. Yet by applying certain strategies, you will avoid the worst and even succeed in maintaining a good relationship with your customers. To talk to us about it, who could be […]
To work as a sales clerk in a small shop or within a large chain? That’s the dilemma many job seekers have who want to venture into the vast world of the retail trade. But they both have their advantages. Élise Gilbert now works as a manager at Dr Martens, a small shoe store located […]
