Assistant Manager - Restaurants (Premium Services)

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you'd like to join a team that's people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we'd love to sign you to a player's contract!

THE POSITION

Reporting to the Manager, Telus Club, Dutton's Lounge, and Stamps House the Assistant Manager will be responsible for managing, planning, organizing, training and leadership necessary to achieve a superior quality within the restaurants.

KEY ACCOUNTABILITIES

• Open and close the Telus Club, Dutton's Lounge, and the Stamps House as required, ensuring that all departmental duties are completed;
• Ensure that the Telus Club, Dutton's Lounge, and Stamps House are set up and cleared down quickly to CSEC's standards;
• Utilize a 'hands on' approach to the supervision of the department, while being front-line throughout the shift;
• Interact with guest and expedite the service of food and beverage for all;
• Record all items into the POS;
• Ensure alcoholic beverages are served in compliance with applicable laws and company policies, which includes: proper beverage control procedures, consumption checks on products, and cash and liquor control policies are follow;
• Monitor the licensed capacity of the spaces and access to our licensed areas within those limits;
• Keep immediate supervisor promptly and fully informed of all problems or unusual significant matters;
• Assists with scheduling and preparation of seating plans;
• Ensure a clean and safe working environment in accordance with health regulations and company policies;
• Support administration of payroll and gratuity calculations for all employees;
• Complete orientation for new hires and ensure communication is continuous on all policies and procedures;
• Provide final billing to guests post event and assist in the resolution of credit card and billing discrepancies;
• Hire, train, motivate and hold accountable all Telus Club, Dutton's Lounge, and Stamps House operations team members;
• Support budgets and forecasting, while ensuring targets are met or exceeded;
• Oversee nightly and month-end inventory reconciliation;
• Coordinate the ordering of all required supplies with the warehouse, vendors and Manager, Catering Operations for equipment rentals and requirements;
• Monitor staff levels, adjusting labour requirements as needed; while optimizing customer service;
• Lead pre-shift meetings and conduct one on one session's with team members;
• Adherence to CSEC four pillars;
• Active participation in the Safety Program and follow all safety rules;
• All other duties as assigned.

THE INDIVIDUAL

The ideal candidate will have the following background:

• 5+ years of progressive management experience within a hospitality venue;
• 1-3 years of financial management and strategic planning;
• Must be results-orientated and able to work both independently and within a team environment;
• Must possess excellent verbal and written communication skills;
• Must possess Valid Alberta Basic Food Safety Certification;
• Must possess ProServe Certification;
• Proficiency in using Microsoft Office Suite applications.

The deadline to apply is 3:00 PM Thursday, November 21st, 2024.