Manager, Group Sales

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Group Sales Manager leads a sales manager team that drives the customer and employee experience and achieves all sales and profit targets.

Specific responsibilities include (but are not limited to) the following:

• Lead, motivate, and retain a team of high performing employees

• Continuously recruit, select, hire and on-board the best talent.

• Ensure the on-boarding of new Sales Consultants is consistent; certify all Sales Consultants in role

• Communicate performance goals (sales, customer, people, and event goals) to Sales Managers and provide coaching to behaviors that help achieve those goals.

• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees.

• Manage expense and payroll budgets to plan for areas of responsibility; review store profit and loss statements.

• Develop a clear talent and succession plan for the store ensuring the retention of key talent.

• Assist the GM with the creation of the store's annual strategic plan focusing on customer and associate development strategies and actions

• Communicate assortment requests and merchandising information to Group Business Manager

• Assist the Sales Manager with the selection, on-boarding, and coaching of the Sales teams

• Prepare and analyze weekly, monthly and YTD store merchandising, inventory, and scheduling performance

• Serve as manager-in-charge of the store and assume General Manager duties as requested.

• Implement customer relationship management strategies including customer events, luncheons, correspondence, and outreach programs.

• Review and action Customer and Employee Voice scores

• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• 4-6 years experience in a similar capacity; of which 2-3 years in a supervisory capacity with accountability for managing managers

• Proven track record of exceeding sales and profit targets; driver of results through people

• Strong interpersonal skills; proven ability to effectively manage relationships internally and externally including confrontations, coaching and team building

• Early adopter / change initiator

• Entrepreneurial spirit

The measures of success:

• Leadership behaviours

• Team sales results to plan for areas of responsibility

• Overall Customer Voice results versus goal

• Individual objectives linked to achieving sales plan

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.