Retail Associate, Prince of Wales Hotel

Your daily pursuit is helping guests find unique, locally inspired souvenirs and providing outstanding service to ensure they leave with memories that last a lifetime.

The starting salary for this position is $17.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Engage guests - assist with selection and advice in choosing products
• Maintains store and storage areas organization, cleanliness, and stock
• Complete daily cleaning and inventory to ensure smooth opening and close of retail space including Princess Cafe equipment and supplies

• Make and serve guests hot or iced coffee, tea, lattes etc. in our Princess Cafe
• Keeps record of potential safety and maintenance issues and communicates details to supervisor
• Handle cash and credit transactions making nightly deposits
• Help maintain inventory and up to date product availability
• Listen to guest concerns and resolve issues to the best of your ability

• Assist guests and teammates where needed
• Be a utility player who can complete a variety of job duties
• Performs other duties as requested by management

• Work ethic and commitment to teammates and guests

• Retail experience preferred
• Willing and able to work alone or as part of a larger team
• An active listener and the ability to tell stories to guests
• Ability to work in a fast-paced environment managing multiple tasks at once
• Ability to anticipate guest needs

• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Physically able to complete the duties required
• Organized with a great eye for detail
• Kind to others and always bring your best

• A good communicator, always suggesting ideas and solutions
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready to have fun