Thrift Stores Manager

The Store Manager ensures consistent mission delivery and profitability of the store by implementing national and regional standards in sales, customer service, donor relations, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.

Hours:

• 40 hours per week

• Promotes the Salvation Army vision and mission in practice.
• Serves as an active, supporting member of the Corps Management Team.
• Participates in community and fundraising events
• Leads regular retail team meetings, fostering a collaborative environment for mission partners to contribute ideas and address concerns.
• Acts as a member of the recruitment and hiring committee, responsible for training, evaluating, recognizing, disciplining, and terminating staff based on Territorial/National standards.
• Supervises volunteers, creating job descriptions and overseeing volunteer work in store operations.
• Coordinates staff scheduling and payroll management through the employee database (Workday).
• Directs and supervises store operations to meet sales targets, control expenses, and maintain customer service standards.
• Ensures proper inventory management by conducting spot checks, monitoring donations, and maintaining appropriate inventory levels.
• Coordinates and ensures safety in all store areas, including snow removal, fire exit clearance, and cleanliness.
• Maintains control of petty cash, handles reconciliation procedures, and manages end-of-year reporting.
• Contributes to Ministry Unit budget preparation and ensures adherence to budgetary objectives.
• Establishes and manages in-store budget within guidelines to achieve sales margins and profit targets.
• Prepares financial reports including sales reports, staffing costs, and payroll data for the administrative office.
• Manages health and safety regulations, ensuring safe working conditions for staff and customers.
• Oversees the maintenance and security of store properties and vehicles.
• Responsible for overseeing all store operations to maintain efficiency, sales goals, and operational success.
• Identifies and analyzes potential opportunities for the expansion and development of retail operations, presenting proposed action plans to senior management.
• Manages scheduling and payroll data entry (Workday).
• Performs additional duties as assigned, contributing to the success and smooth operation of Thrift Stores.

Education/Certifications:

• The successful job applicant will have completed a bachelor's degree in business administration.
• An alternative level of education (studies in marketing, sales, and communications) and retail experience may also be acceptable.

Experience:

The incumbent must have the following experience before hire:

• One year but less than three years of prior related experience, including retail, marketing, and store management experience. A background in fashion is desirable.

Required Skills/Knowledge:

• Understanding of workplace health & safety requirements, WHMIS, universal precautions applicable to retail/warehouse environments.
• Continuously standing for long periods of time, frequent twisting, bending, crouching, reaching, reaching overhead, pushing and pulling, lifting, kneeling and occasionally keyboarding for longer periods of time.
• Attention to detail, continuous visual monitoring, multitasking.
• Computer skills, including spreadsheets, databases, scheduling software.
• Organization and scheduling skills to manage multiple team members' availability.
• Proven history of training employees and guiding them towards success.
• Excellent customer service insight and friendly attitude.
• Experience with budgeting and financial tools.
• Strong organizational, excellent time management, problem solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to lift daily 40 lbs or more with no or minimum assistance from others

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.