Lead Merchandiser

Reports To: Senior Retail Operations Manager (and/or Merchandise Supervisor)

Department: Retail

Position Summary:

The Lead Merchandiser is responsible for overseeing a group of Assistant Merchandisers, ensuring effective training, and planning merchandising strategies to optimize retail performance. This position bridges operational execution with strategic planning, fostering a collaborative environment that enhances efficiency, sales, and overall guest experience.

Key Responsibilities:

Leadership & Team Management:

• Supervise, mentor, and provide guidance to the team of Assistant Merchandisers.
• Develop and implement training programs to ensure team members are well-equipped to meet merchandising standards.
• Schedule and delegate responsibilities among team members to maximize efficiency and coverage.

Merchandising Strategy & Execution:

• Plan and implement overall stand merchandising layouts in accordance with company standards and event-specific needs.
• Monitor sales trends and provide recommendations for improving product placement and inventory management.

Training & Development:

• Facilitate onboarding and ongoing training for Assistant Merchandisers to enhance their skills in merchandising, inventory, and customer service.
• Lead by example, demonstrating best practices in merchandising and operational efficiency.

Inventory & Loss Prevention:

• Oversee inventory levels across stores and kiosks, ensuring proper restocking and rotation of products.
• Work with the Merchandise and Warehouse Supervisors to implement loss prevention measures.

Operational Support:

• Coordinate pre-event merchandising preparations, including product counts and kiosk setups.
• Provide support during events to ensure merchandising goals are met and resolve any operational challenges.
• Collaborate with the warehouse team to streamline receiving, ticketing, and transferring of products.

Required Qualifications:

• A secondary school diploma and 3-5 years of retail experience, with at least 1-2 years in a leadership or supervisory role.
• Strong merchandising experience with a proven ability to implement visual standards and strategic layouts.
• Demonstrated ability to lead and motivate a team while fostering a positive and productive work environment.
• Exceptional problem-solving and decision-making skills.
• Outstanding verbal communication skills and a commitment to service excellence.
• Flexible and adaptable, with the ability to manage changing priorities and dynamic schedules.
• Effective time-management skills and the ability to multitask in a fast-paced environment.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that supports a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.