Assistant Manager , Portage Ave

Customer Service:

• Build a Sales Obsessed Culture by providing an exceptional in store customer experience
• Responsible to drive outside sales through commercial accounts, new businesses prospecting and exceptional management of customer relationship with CTR dealer partners

Operations:

• Delegates and follows up on execution of PS visual compliance standards, store maintenance, pricing standards, planogram and merchandising directives
• Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control
• Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
• Follows and ensures compliance of all Cash and Audit, and OH&S policies and procedures
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
• Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
• Manages regular reconciliations and collections of accounts payable balances for all customer business accounts

Training:

• Coaches and develops store and management team
• Sets and follows up on individual and store sales goals
• Creates development plans and conducts annual appraisals for store team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team
• Leads effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
• Completes and holds team accountable to complete required training within required timeframes
• Ensures execution of the Customer Experience, and provides resolution for all customer concerns
• Develops and leads recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standards

Leadership:

• Provides mentorship to teams and influences continuous growth
• Continually motivates team and performance through recognition programs, in store contests, customer compliments, etc.
• Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessary

Able to work retail hours including scheduled evenings, weekends and holidays

We are looking for individuals who are:

• Business Savvy - you have a customer focused mindset and can plan, execute, and drive sales
• Leaders - you lead by example and have a passion for coaching, developing, and inspiring your team
• Culture and brand ambassadors - you love the work and take pride in our brand

If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be

What you bring

• 3-5 years retail experience managing a multi-channel business required
• Managing and growing B2B business sales
• Demonstrated interest in the automotive parts aftermarket industry
• Fundamental computer skills an asset
• Strong knowledge of automotive parts aftermarket industry
• A good base of knowledge of automotive operating systems including point of sale
• Assets:
• Possession of a valid driver's license is an asset
• Automotive Training or Certification is an asset

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