Loss Prevention Orc Supervisor

Jenna discovered COLLABORATION working at TJX

Playing off everyone's unique strengths and utilizing them to reach shared goals is what Jenna loves most about working at TJX. And when you work with us, you'll see that everything we accomplish - we accomplish together!

What you'll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Health benefits that take effect your first day
• Retirement Savings Plan
• Dedicated training and on-the-job resources to enhance your development
• Three weeks' vacation with the option to buy an additional week through our Vacation Trade Program
• Tuition reimbursement to support your career progression
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

It's safe to say, there's no shortage of variety in what we do. Here are some key accountabilities of the role:

• Detecting, investigating, reporting and prosecuting (civil and criminal) incidents of external fraud, chronic offenders and Organized Retail Crime. As the supervisor, this position is responsible for leading the ORC team through managing and prioritizing work load to ensure timely and accurate case resolution

• Complete the prosecution process by reporting to police, building case reports, attending court and testifying as required. Specific focus on chronic offenders, offenders involved in organized theft or refund fraud schemes.
• Monitor trends in the payment card industry and strategize action to coordinate with TJXC LP business model and prevent losses.
• Act as the lead with other ORC team members to ensure the effectiveness of case detection and resolution.
• Report opportunities for training, learning and development within the team to the Regional Investigations Manager and assist accordingly.
• Develop effective partnerships with other loss prevention members, store management and outside agencies including police, courts, other retailers and other LP related organizations
• Work closely with Store Investigations Team & District Loss Prevention Managers to identify trends and areas of concern where directly associated to loss.

What you'll need

To begin your career with us, we require the following:

• Minimum of two (2) years as Corporate Fraud Investigator or Internal Investigator (multi-store) or as multi-store Loss Prevention Manager or similar experience related to investigating external fraud and Organized Retail Theft activity.

• Possesses a provincial security license is required to be employed in this position (some provinces). As required by law, the applicant must be currently licensed under the applicable provincial statue and regulation prior to commencement of employment. Maintaining that license is also a requirement of employment as long as it is legally required.
• Proven experience and success in Organized Retail Theft investigations.
• Proven experience with Exception Reporting System Software in retail setting.
• Excellent moral character and no criminal or similar convictions for which a pardon was not granted.
• Strong knowledge of retail operations and processes.
• Excellent reporting skills, both written and verbal.
• Ability to lead and influence others in a team environment to achieve all business objectives.
• Surveillance experience.
• Vehicle, valid driver's license with good driving record.

Salary Range: $73,190.00 - $102, 410.00 /year

*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Posting details

• Internal TJX Canada Associate to submit the completed and signed Internal Application Form along with their resume through TMS. For more information, refer to the Internal Application Form Guide located on the Thread/HR Hub. In addition, please use your personal email address when submitting your resume and Internal Application Form.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you'll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.