Consultant, Best Practices & Training
What you'll do
The successful incumbent will be working alongside the Associate Manager Field Operations and Training with supporting the National Field Team of District Sales Managers, Retail Execution Managers, Field Operations Managers, with all Store Operations including Logistics, Warehouse Management, eCommerce, and Operational Excellences.
Create and develop new training materials, including videos, presentations, and documentation.
Update and maintain tools, documentation, and training materials to drive positive change within the field team.
Ensure consistent language, style, and formatting across all documentation.
Organize production schedules for projects and work closely with stakeholders to meet deadlines.
Deliver training sessions both virtually and in-person.
Support communication of programs through various channels such as weekly calls, team meetings, workshops, SharePoint sites, and conference calls.
Maintain the Field Operations Team SharePoint site and documents, including training templates.
Establish strong relationships with Field Operations Managers and other cross-functional teams.
Document feedback to refine and improve programs and initiatives.
Assist with program tracking, scheduling, and capacity planning for the REM Team.
What you bring
Minimum 5 years of progressive experience in Canadian Tire retail or equivalent.
At least 5 years of related field experience with a preference for 3 years in organizational effectiveness/adult learning.
Undergraduate degree required; post-graduate degree preferred in Industrial/Organizational Psychology, Organizational Development, Human Resources, Adult Learning or an equivalent combination of education, training, and experience.
Strong knowledge in logistics, warehouse management, eCommerce, and general retail operations.
Advanced expertise in workforce planning, change management, team effectiveness, and employee engagement.
Demonstrated ability to develop and execute business strategies that achieve financial performance and operational targets.
Strong influencing and consulting skills with the ability to build key relationships and promote new ideas.
Exceptional written and verbal communication skills.
Ability to work well under pressure and adapt to change and ambiguity.
Proven track record of continuous improvement by challenging the status quo.
Proficiency in Microsoft Office Suite and video editing software; experience with AI platforms is a strong asset.
Valid Canadian driver's license and personal vehicle.
Travel across Canada as required.
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.