Store Manager - Retail and Warehouse Operations
The Store Manager is a crucial member of our KENT leadership team. This role oversees all store operations, focusing on achieving financial objectives, managing team performance, and promoting a positive and inclusive work environment through employee engagement and store events. Additionally, this position is responsible for managing back-end warehouse operations, including the dispatch and shipping departments, as well as the delivery fleet.
Responsibilities
Monitor sales performance, manage budgets, and implement strategies to achieve targets using financial tools and business acumen.
Manage inventory levels at the store by working with the replenishment team and the office manager.
Work with the fleet coordinator and driver lead to oversee the management of the delivery fleet, ensuring compliance of safety regulations and effective coordination of delivery schedules.
Identify and implement process improvement to enhance operational efficiency within the store.
Lead and manage change initiatives within the store ensuring smooth transitions and employee buy-in through effective communication and training.
Participate in the recruitment and onboarding process of new store associates.
Develop and implement talent management strategies to identify high-potential employees while coaching and mentoring associates through one-on-one sessions and goal setting to enhance workforce engagement and retention.
Promote safety in the store by actively participating in Health and Safety events and collaborating with the safety team to ensure all store activities comply with safety regulations.
Build and nurture interpersonal relationships amongst store associates.
Qualifications
Minimum 5+ years of operational management experience.
Experience in fleet management and shipping is an asset.
Knowledge of building supplies is an asset.
Experience working in a safety conscious environment and adhering to safety protocols is an asset.
Knowledgeable in diverse HR regulations
Ability to navigate and manage high pressure situations by seeing the bigger picture and implications of their decisions.
Skilled in leveraging market and financial trends to forecast sales targets and delivery needs
Ability to manage a high velocity workplace through critical thinking skills and business acumen.
Ability to proactively look forward in order to drive business results and minimize risks through continuous improvement.
Effective communication skills with the ability to adjust based on your audience
Attention to detail and strong organizational skills
Exceptional customer service skills
Knowledge of Microsoft Office Suite