LEAD ASSOCIATE

REPORTS TO: Store Management

SUMMARY: The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also performs a variety of operational activities as assigned by Store Management.

OVERALL RESPONSIBILITIES

• Consistently provides TH Customer Service to company standard.
• Keep merchandise filled to appropriate levels on sales floor.
• Ensure the store is visually distinctive and appearance impeccably maintained.
• Minimize shortages through proper loss prevention procedures.
• Demonstrates awareness of store sales plans and results.
• Demonstrates awareness of individual contribution to business results.
• Follow all operational policies and procedures.
• Manage time and prioritize tasks.
• Demonstrate effective written and verbal communication skills.
• Attends Take 5 meetings and participates in staff meetings, as required.

CUSTOMER SERVICE RESPONSIBILITIES

• Generate maximum sales potential in accordance with the TH Customer Service standards.
• Builds repeat customer base through excellent data capturing and service.
• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
• Demonstrate effective written and verbal communication skills.
• Manage time and prioritize tasks.

PERSONAL:

• Represent the TH image through personal and professional appearance.
• Demonstrate professional image and conduct.
• Must be flexible to work rotating hours, as assigned by management.
• Communicate concerns to management.
• Assist in developing Sales Associates.
• Maintain respect of peer group, staff and supervisor.