Loss Prevention Store Security Agent

Purnima discovered RECOGNITION working at TJX.

Recognized as a "TJX Joy Ambassador" on multiple occasions, Purnima says it's here that she learned the power of joy. The teamwork, support and creative problem-solving you'll be a part of, deserve to be recognized every day.

What you'll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

It's safe to say there's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising and Customer Service. Here are some key responsibilities of the role:

• Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
• Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
• Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.
• For a closer look into the role, click HERE

What you'll need

To begin your career with us, you'll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Hourly range: $18.00 - $22.50 per hour*

* This represents the expected hiring range and may not represent the full pay range for the position. The pay rate offered may be higher than the posted range depending on several factors such as relevant skills, experience, and local labor market demands.

Jacqueline discovered FAMILY working at TJX

The outpouring of care and support makes TJX different than anywhere Jacqueline has worked before. We think you'll find an environment that embraces you, too.

What you'll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive, and diverse culture
• Comprehensive and specialized training focused on safety and on-the-job resources to enhance your development
• Competitive salary and annual merit review
• Extensive health benefits (Health, Dental and vision), effective immediately, including an additional healthcare spending account.
• Three weeks' vacation with option to buy an additional week through our Vacation Trade Program
• Possibility of Overtime
• Flexible schedules to meet the needs of the business.
• Provincial security licensing training and annual fee reimbursement
• Career Growth Opportunities
• Company provided equipment including cell phone, laptop, and various other tools.
• Tuition reimbursement to support your career progression up to $5000 annually for eligible studies.
• Associate discount for yourself and eligible family members at all TJX Canada locations and double discount events throughout the year
• Associate and Family Assistant Program to support healthy living
• A variety of internal health and well-being resources

What you'll do

It's safe to say, there's no shortage of variety in what we do. Here are some key accountabilities of the role:

• Actively support the store in TJX provided uniform.
• Detect and prevent people to commit theft and fraud against TJX stores and facilitate their civil and criminal prosecution, if needed (Incident reports, report to police, attend court and testify, as required)
• Respond to pedestal alarms and provide customer service.
• Acknowledge and greet customers.
• Access to CCTV equipment to view store activity.
• Assist and support Store Investigators during suspect apprehensions.
• Utilize CCTV equipment and/or floor walking to surveille store activity.
• Work along with our Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external loss from repeat offenders and/or organized groups.
• Report alert signals and support our Regional Internal Investigators on internal dishonesty investigations.
• Report issues and support our Supply-chain Investigators regarding possible losses related to the supply chain.
• Work alongside our Loss Prevention Remote Investigators to identify, report and file external incidents with law enforcement.
• Support District Loss Prevention Managers by reporting possible shrink opportunities within their stores.
• Work with and report directly to a Store Investigation's Supervisor, from within the Loss Prevention department.
• Possibility to support multiple stores and/or markets.

Work Schedule

We aim to create a great work-life balance with our scheduling. Here is what working with us looks like:

• 37.5 hours work week, guaranteed throughout the year.
• Parking fees reimbursed and mileage paid, where applicable)
• Opportunity to work in a team environment.
• Scheduling in advance to help maintain a good work-life balance

What you'll need

To begin your career with us, we require the following:

• Minimum High School diploma or equivalency
• Retail Loss Prevention, Military, Security, Law enforcement students or other related experiences or studies is welcomed.
• A provincial security license is required to be employed in this position where applicable.
• Valid driver's license preferred (may vary by market), with access to a vehicle and good driving record;

Salary Range: $35,960 - $50,342*

*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Posting details

• Internal TJX Canada Associate to submit the completed and signed Internal Application Form and their resume through TMS. For more information, refer to the Internal Application Form Guide located on the Thread/HR Hub. In addition, please use your personal email address when submitting your resume and Internal Application Form.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you'll have the full support of a diverse, close-knit group of people across our Distributions Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.