Assistant Sales & Operations Manager

Job Expectations:

• Team Leadership & Sales Support
  • Lead and support the sales team to uphold company standards and exceed targets
  • Foster a positive work environment, maintaining high morale and teamwork
  • Drive upsells and promote deals in-store and online
  • Ensure swift responses to customer inquiries (email, phone, messages)
  • Train, develop, and manage team members, ensuring consistent performance
  • Fill in when necessary and ensure the store is clean, organized, and customer-ready
• Customer Experience & Service
  • Deliver 5-star customer service and ensure accurate customer records (in-store and online)
  • Stay knowledgeable about products and understand customer needs
  • Upsell current promotions and respond to customer inquiries with proper scripts
  • Proactively contact online customers to update them on order issues, offer substitutes, and upsell eligible deals
• Inventory management
  • Place and manage orders with suppliers, keeping inventory accurate and up-to-date
  • Conduct weekly inventory audits and ensure product stock levels are balanced
  • Monitor inventory levels to avoid overstocking or stockouts
  • Track and reorder supplies (office, cleaning, etc.), ensuring no overstocking or stockouts
  • Process returns efficiently and follow supplier return policies
• Communication & Team Organization
  • Keep the team informed of updates via Asana and Slack
  • Assign tasks, track progress, and ensure key objectives are met
  • Create and manage staff schedules using QuickBooks
  • Communicate any schedule changes, customer complaints, or team issues through Asana/Slack
  • Ensure team members are clocking in and out correctly
• Business Growth & Innovation
  • Develop and implement unique deals, promotions, and business initiatives
  • Build and maintain strong relationships with supplier representatives, negotiating and securing special offers
  • Leverage resources effectively to execute innovative ideas and projects
  • Hire team members who align with our work culture and values, using our hiring funnel to ensure the right fit

Job Offers:

• Performance-Based Pay & Growth Opportunities
  • Pay range from $20 to $28 per hour
  • Probationary period (90 days): $20 per hour
  • Post-probation pay: $23 per hour
  • Performance-based increases tied to the revenue you help generate
  • Excel in your role and unlock opportunities for growth as the company expands
• Entrepreneurial Experience
  • Gain hands-on insight into what it takes to scale a business
  • Work in a dynamic, growth-focused environment
  • Be challenged and inspired by motivated individuals