Bilingual Court Clerk Cashier
Position Summary
The Bilingual Court Clerk Cashier provides excellent customer service to Provincial Offences Administration (POA) clients and stakeholders including enforcement agencies, lawyers, prosecutors, and judiciary. The Court Clerk Cashier acts as a courtroom clerk/monitor to prepare dockets, the courtroom, read charges, record the defendant's plea, amend information when necessary and endorse court documents with pertinent information.
KEY DUTIES & RESPONSIBILITIES
Responsible to record case dispositions on Integrated Court Offences Network (ICON), administer oaths to witnesses and interpreters, prepare and issue orders of the court, including probation orders, sentencing information etc., record court proceedings using recording equipment; record, store and control access of courtroom exhibits and tapes as per the provincial and municipal retention schedule
Provide reception duties and answer correspondence
Receive and process payments for fines, restitution, fees and costs at public counter, online services and by mail; provide bilingual information regarding charges and hearing date
Complete daily cash reconciliation process, adhere to banking, bookkeeping and accounting procedures as established by provincial and municipal audit standards
Receive documents, verify control lists, assign numeric identifiers to Part III information, input information into ICON system; open, sort and distribute and prepare mail
Review files, records and other documents to obtain information to respond to requests; assist with preparation of reopening and appeal documents for transfer; schedule trials for the Provincial Offences Court
Liaise with enforcement agencies, court officers, prosecutors defendants and prepare bilingual Notices of Hearing
Accept responsibility for efficient process of charges and monies and provide efficient and effective bilingual customer service in a high volume court office
Qualifications, Competencies
1 year certificate in office administration or equivalent
One (1) year experience in an office setting with a complex, fast paced work environment, preferably in an environment governed by legislation, regulations and policies
Courtroom clerk/monitor experience an asset
Bilingual in French and English is required
Skills, Abilities, Work Demands
Demonstrated knowledge of taking and recording various methods of payments, balancing, reconciling daily cash receipts, bookkeeping methods and collections procedures
Advanced level in both written and verbal French (tested)
Excellent Keyboarding skills 40 wpm (tested); data entry capabilities, accuracy required; knowledge of Microsoft Office (tested in proficiency at the Intermediate Level); knowledge of ICON, CAMS and court recording equipment systems preferable
Excellent public speaking and listening skills
Knowledge of administrative and clerical procedures such as word processing, managing files and records, office procedures and terminology; knowledge of laws, legal codes, court procedures and government policies and legislation; principles and processes for providing customer and personal services; ability to apply pertinent procedures, rules, statues and regulations for court administration
Strong customer service skills with the ability to deal appropriately with contentious situations and to exercise discretion, judgment, diplomacy and confidentiality in dealing with the public, other staff and all stakeholders
Strong organization and time management skills with the ability to work independently and or in a team environment; must be able to multi-task in a high volume workplace, meeting short turn around deadlines
Must obtain and maintain a satisfactory Criminal Record Check (CPIC)