Part Time Thrift Store Clerk

The Thrift Store Clerk is a valued member of our team, responsible for assisting customers with product information and purchases. Key responsibilities include receiving, acknowledging, and processing donations from the community, as well as ensuring adherence to all retail, banking, reporting, and employment policies and procedures. Under the direction of the supervisor, the Thrift Store Clerk also supports the ongoing retail operations of The Salvation Army Lindsay Thrift Store.

ACCOUNTABILITIES:

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Assist in keeping the Store tidy, clean, organized and stocked of merchandise.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Possess knowledge of stock to respond to customer enquiries by phone/in person.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance".
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Regularly walk the store floor to discourage theft and vandalism, observe customer behaviour and safety and intervene when appropriate. Provide detail reports of incidents/concerns to designated person or as requested.
• Work with volunteers as assigned.

Perform other position related duties as assigned.

COMMUNICATIONS:

• Inform the manager of all customer complaints, comments and concerns regarding customer service, prices, merchandise etc.
• Be able to report all daily, weekly, monthly operations in a concise manner when requested

WORKING CONDITIONS:

• This is a permanent part -time position based on 17 hours per week.
• Schedule will be based on the Thrift Store operational requirements which may include weekdays and Saturday's and vary from week to week.
• Flexibility in scheduling is required.
• Ability to stand and walk for long periods with frequent twisting, bending, crouching, and reaching is required.
• Ability to lift/move 30 pounds.
• The Manager will set the hours of work and work schedule.

• Completion of Secondary School.

EXPERIENCE AND KNOWLEDGE:

• Minimum of three (3) months of prior related experience in a retail environment preferred.
• Cash handling experience is required.
• Knowledge and experience using a cash register and interact/credit card is a definite asset.
• Basic math skills required to calculate discounts and percentages as well as reading skills.
• Alternative combinations of education and experience may be considered.

SKILLS AND CAPABILITIES:

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Excellent interpersonal skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry)
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.