Senior Manager, Key Accounts
Position Summary...
The Senior Manager, Key Accounts is the leader of the Key Account Management (KAM) team for the Marketplace business. The role is accountable to develop the KAM strategy, grow overall Gross Merchandise Value (GMV) ($200M), plan MP events & campaigns, and build trusted relationships with 2500+ Sellers on the Walmart Canada marketplace. This role must also lead and train the KAM team to enable sellers to successfully generate sales on the Walmart Canada marketplace, set KPIs, and manage overall team performance. This role is a member of the MP leadership team and must contribute to overall strategy, AOP process, and team culture initiatives. In addition to driving overall GMV growth, this role is accountable for risk management of seller partners and item quality (i.e. offensive content) across the platform. This role is also the key point of contact for cross-functional stakeholders in Digital Experience, Merchandising, Walmart China, International Marketplace Development, Finance, and Corporate Affairs.What you'll do...
1. Responsible for developing the KAM strategy that will enable the team to grow a $200M GMV business, lead highly complex marketplace analytics, and plan all tactics (MP events and campaigns) to drive performance and grow sales.
2. Accountable to create and execute a platform that will provide weekly reports to ecommerce leadership on MP GMV performance to target and outline team action plan to deliver expected results.
3. Sole accountability to engage, influence and collaborate with multiple areas of the business (Compliance & Corporate Affairs) to monitor MP item content & quality, customer trust and Walmart Canada brand risk in the marketplace business.
4. Key point-of-contact for Digital Experience team to ensure MP online exposure and event/campaign execution.
5. Collaborate with Merchandising team to align on MP go-to-market strategy within omni category management.
6. Engage, influence and collaborate with Walmart China and International Marketplace Development (IMD) to leverage international resources and grow GMV from cross-border sellers.
7. Manage and plan KAM team hiring, onboarding, mentoring, and overall employee engagement and development.
Qualifications
- 8+ years of eCommerce, merchandising, or account management required
- Strong interpersonal skills, cross-functional collaboration, problem solving, and comfort working with digital teams is a must
- Experience in complex retail analytics and reporting
- Comfort working with Microsoft Excel, PowerPoint, and Salesforce
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada