Supply Chain Co-ordinator
What you'll do
Our Dealer Order Team is looking for a self-driven and customer focused Supply Chain Co-Ordinator. Supply Chain Co-Ordinator acts as the liaison between Canadian Tire Retail stores and internal cross-functional departments to directly resolve Supply Chain and store order related issues. Stores will reach out to Supply Chain Co-Ordinator through phone or e-mail with their inquiries. The incumbent will field a wide range of questions in a dynamic, fast-paced call-center environment, where they are responsible for investigating the status of store orders, providing accurate information regarding the availability of product, and enabling emergency orders to ensure the best retail in-stock position.
Dealer Order tasks are predominantly related to store orders, ensuring that product is available in stores to satisfy customer demand.
They include investigating the status of existing store orders and/or creating emergency orders on behalf of stores in AOM; leveraging real-time store and purchase order information to provide accurate instock dates. Working in Daily DC Plans and the Transportation Insight tool to determine when and how much cube a store can expect to receive, and coordinating with DC Rapid Response to load emergency orders on planned store deliveries where feasible.
Dealer Order is responsible for providing options to expedite product through our Supply Chain, querying store/DC/product information in the Purolator Invoice Payment System (PIPS) tool to present stores and internal stakeholders with recommendations that balance service with cost.
Dealer Order leverages relationships with key internal stakeholders, including: Logistics, DC and Transportation Operations, Reverse Flow, Merchandising, Flex Billing, eCommerce and Digital Operations, Retail Store Systems, and Store Support in order to provide stores with timely resolution and information required to ensure a positive customer experience.
Cross-train on all core and specialty processes to enable exceptional customer service and to support the effectiveness of the team.
What you bring
Attention to detail and the ability to effectively manage changing priorities.
Ability to prioritize assigned tasks and multi-task in a fast-paced, operational environment.
Demonstrated ability to problem solve, and clearly articulate solutions that meet the customer's needs.
Strong interpersonal skills, with clear and concise written and verbal communication skills.
Self-motivated with the ability to work independently, and make decisions within the boundaries of the role.
Competent in Microsoft Excel and Word. Good working knowledge of Microsoft Access would be an asset.
Knowledge of Canadian Tire internal applications such as AOM, IMS or Insight, would be an asset,
Bilingualism (English/French) and Canadian Tire Retail store experience are assets.
Prior experience in one or more of the following areas would be an asset: Logistics, Distribution, Transportation or Marketing
Hours of Work: Must be able to work flexible hours, Monday to Friday between the hours of 8 am and 11:30 pm, and weekends and statutory holidays from 9 am to 6pm.
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.