General Manager, Café - Holts Café

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

General Manager, Café

The General Manager, Café sets direction for the Café in terms of cuisine while managing the front and back of house to Holt Renfrew standards.

Specific responsibilities include (but are not limited to) the following:

• Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business
• Establish effective working relationships with direct reports and manage performance
• Develop succession planning, team building and skill development
• Maintain all Health & Safety practices to code
• Drive business improvements and champion systems and process change
• Ensure that schedules reflect business needs
• Create and control department payroll and expense budgets
• Manage and maintain all capital equipment and costs
• Drive sales and profits
• Provide catering services to store and external functions
• Maintain a spotless kitchen
• Maintain all safety practices and food handling to code
• Create a menu appropriate to the Holt Renfrew image and standard
• Ensure that only the freshest ingredients are utilized
• Remain current with trends and fashions in food
• Plate and present all food as per Holt Renfrew standard
• Ensure that all employees are fully trained on customer service expectations and delivery requirements within the restaurant
• Resolve customer complaints in a timely and mutually beneficial manner
• Implement change in systems or practices to improve service delivery
• Ensure compliance with privacy policies, regulations, and cyber security measures

The ideal candidate:

• Diploma from a culinary school or institute
• 8-10 years restaurant experience
• Previous experience as a restaurant manager

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.