Gucci Store Director - Vancouver Fairmont Hotel

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission

As Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.

You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.

You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Key Accountabilities

Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
• Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.
• Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
• Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.
• Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.
• Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution. 

Leading People

• Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.
• Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.
• Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.
• Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.
• Endorse and develop the leadership and functional capabilities and skills of the Associate Store Director/Manager to become ready for a future Store Director/Manager role.
• Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.
• Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with your manager and the People Partners.
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive recruiting.
• Oversee a consistent and timely Gucci onboarding experience for all new hires. 

Sales Performance

• Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.
• Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.
• Oversee and ensure the management of stock levels to maximize full-price selling (for Full- price stores) and maintain a high sell-through, as well as alignment with new product launches.
• Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.
• Consistently drive with the Associate and the Team Managers the company’s set KPIs by guiding and challenging them to create and implement strategies, when performance standards are not met.
• Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.
• Keep up to date with competitors’ analysis; products, sales trends, people strategies, clienteling activities, and launches. 

Running the House

• Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Provide accurate monthly schedules and timely submission of payroll records for all employees.
• Oversee incoming and outbound merchandise requests and shipments.
• Support and monitor the After Sales services in store.
• Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.
• Ensure optimal and consistent adherence to all key health, safety, and security aspects.
• Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.
• Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Requirements

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
• Bachelor’s Degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness, commercial knowledge, and strong business and financial acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays. 

Key Values for Ways of Working

Our values define who we are, what we stand for and how we act towards one another.  We consider these our commitment to develop a stronger organization:

We Are Inclusive

We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve. 

We Are Respectful

We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into. 

We Are Responsible

We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability. 

We Are Trustworthy 

We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions. 

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions.

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals. 

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration. Adapts own style to communicate impactfully.

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness. 

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential. 

Work Authorization

Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – Vancouver, British Columbia

For individuals assigned and/or hired to work in British Columbia, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of the current base salary range is $121,500 CAD to $146,000 CAD.