Investigator

Are you ready to take on a challenging and rewarding role that directly impacts public safety? As an Investigator in the Emergency Health Services Division, you will conduct and manage investigations into complaints and incidents, ensuring adherence to the Ambulance Act. Your responsibilities will include examining land and air ambulance services, communication networks, and base hospitals to detect any contraventions of the Ambulance Act, it's regulations and standards as a Provincial Offences Officer. By analyzing collected data, you will play a crucial role in recommending policy and legislative enhancements. If you are driven by a commitment to excellence and a desire to improve emergency health services, we encourage you to apply.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:
• independently plan, conduct, and participate as a team member on highly sensitive investigations
• handle a caseload of multiple active assignments at various stages in the investigation process at various locations throughout Ontario
• assess the scope of the investigation, determine and gather the evidence
• organize, analyze, preserve, and assess evidence
• develop investigative tools and schedules to ensure complete and timely collection of information and evidence
• conduct interviews and obtain statements from various persons
• investigate both bargaining and non-bargaining members within the Ontario Public Service and/or broader public sector
• provide advice/expertise and work proactively with municipalities and ambulance operators
• liaise with other enforcement and government agencies
• attend court as an agent of the Crown to request adjournments, set trial dates, and where necessary advise the Crown


Please note this position requires frequent travel across the province, and attendance at the site office as required.

Information session

Want to learn more about this opportunity?
Join us for an information session on Friday, December 6, 2024, at 11:00am -11:30am EST where you will have a chance to find out more about the job, the team and the Branch, and have an opportunity for a Q&A period.

Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 269 219 317 817
Passcode: 4ZS3Kn9U

Join on a video conferencing device:
teams@msteams.ontario.ca
Video ID: 119 744 571 6


Attendance at the session is optional and will have no impact on hiring decisions.

How do I qualify?

Mandatory

• The position requires the successful candidate to have a valid G driver's licence or equivalent. The offer of employment is conditional upon the successful candidate providing proof that they have a valid driver's licence upon being hired.

Specialized Knowledge

You have:
• practical and theoretical expertise in contemporary investigation principles, interviewing techniques, theories, and practices to plan, execute and deliver impartial, accurate and complete investigations
• thorough knowledge and understanding of the structure of ambulance and communication service organizations, duties and responsibilities of paramedics and communications officers, and specific challenges facing ambulance and communication services in Ontario
• an understanding of the judicial process, court procedures, rules of evidence and related legislative requirements

Legislative Knowledge

You have:
• knowledge of relevant legislations and regulations (example: Ambulance Act, R.S.O. 1990, Chapter A.19 and investigations-related regulations, the Criminal Code of Canada, the Canada Evidence Act, the Freedom of Information & Protection of Privacy Act, the Provincial Offences Act, the Personal Health Information Protection Act, the Health Facilities Special orders Act, the Ontario and Canada Evidence Act)
• the ability to interpret and apply legislation, regulations, policies and procedures

Communication and Interpersonal Skills

• You have excellent written and oral communication skills to conduct investigatory interviews and discussions, explain investigation principles, and effectively manage adversarial/non-complaint witnesses
• You can brief legal counsel, provide evidence and expert testimony in court and assist counsel in court
• You have excellent interpersonal skills to manage diverse relationships, demonstrate tolerance, patience and sensitivity to persons involved in the investigative process

Analytical and Problem -Solving Skills

• You have analytical skill to conduct research of recent and relevant case law, investigative technology, preservation and analysis of documentary and electronic data
• You can gather and interpret evidence during investigations, ensure validity, reliability and continuity of evidence
• You can identify and explain details of evidence, deliver reliable and valid reports, and provide advice and recommendations
• You can identify and assess trends and patterns requiring further investigation
• You can apply appropriate case resolution techniques to facilitate resolutions/conclude cases expediently and efficiently

Organizational Skills

• You have well developed organizational, project management, and administrative skills to plan and conduct concurrent investigations efficiently and effectively while ensuring their integrity

***IMPORTANT APPLICATION INSTRUCTIONS***

As part of the application process, you must submit a written response to the below and attach to your cover letter and resume and upload as 1 document. Those that do not submit a written response will NOT move on to the screening stage.

Investigation Services investigates complaints pursuant to the Ambulance Act, it's regulations and standards. Please review the below complaint and prepare an investigation plan identifying which parties you will interview and/or take statements from and what materials you will need to request and review in order to investigate the complaint. Identify the type of paramedic (certification level) you would expect based on the details below. Your submission should not exceed 500 words, and it can be in point form.

I am contacting you out of an abundance of caution. I don't want anyone to get in trouble or lose their job, but I feel like I must bring forward a concern of how I was treated by a paramedic who came to my house on October 31, 2024. I usually see the same paramedic who I have built a great rapport with, but on this day a newer person came. Firstly, the paramedic took forever to show up. 40 mins later than what I expected. The paramedic was rough while taking my blood and seemed like they kept coming and going. Almost like they were calling a supervisor for direction. When I asked them if everything was ok and why it was taking longer, they snapped at me and said I shouldn't be telling them how to do their job. Then ended up starting my IV, leaving for an hour then coming back. Like I said, I generally have had great experiences with my normal paramedic, but I wanted to bring this to your attention to see if you felt there was an opportunity for improvement. Thank you for listening.