Manager, Alterations

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Manager, Alterations

The Manager, Alterations delivers and leads the delivery of technical and service related excellence within the department while maintaining a smoothly running operation.

Specific responsibilities include (but are not limited to) the following:

• Pin/mark and complete alterations to standard and within promised date
• Audit quality of department work against standard
• Track and reduce number of "re-do's"
• Manage delivery of completed garments against promised date
• Partner with Sales Management team in identifying product issues
• Review inventory supplies and re-stock as needed
• Maintain equipment and orchestrate necessary repairs
• Write schedules to respect business needs
• Manage flow of work through department
• Create Personal Performance Plan, leading by example
• Build and retain a high performing Alterations team that is capable of delivering the work to meet performance goals
• Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business
• Establish effective working relationships with direct reports and manage performance
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• Tailoring / seamstress technical training or its equivalent
• 2 years experience in similar capacity
• Previous experience in altering luxury fabrications
• Can communicate comfortably and clearly in English and/or French

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.