Manager, IT Business Operations

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Reporting to the SVP - Information Technology, the Manager, IT Business Operations supports the ongoing consolidation of IT and Operation contracts on behalf of Holt Renfrew.

They will work closely with the Procurement and IT Finance controller to ensure contracts are managed in a timely manner and that our licensing is accurate, and our commitments met with regard to our vendor agreements. Another important aspect is the development and nurturing of strong vendor relationships with our partners.

Responsibilities:

• Work closely with the SVP and IT leadership team, IT Finance controller and Strategic Sourcing team to look for savings opportunity for existing and new vendor onboarded
• Constantly look for savings with regard to contract renewals, and amalgamation of vendors
• Develop strong vendor relationships with key IT vendors
• Align with Strategic Sourcing on preferred supplier to be actively monitored on performance and provide input based on KPIs/SLAs contracted.
• Work closely with Procurement to negotiate contracts and renewals with IT vendors in a timely manner
• Work closely with Legal to ensure our contracts are clear, concise and accurate
• Ensure SLAs are implemented where applicable and monitor throughout the contract term.
• Ensure that IT contracts obligations (licensing) is audited annually with business partners to validate the number of licenses required for true ups
• Ensure that contracts are renewed and renegotiated in a timely manner so as to not disrupt services or solutions for the enterprise
• Provide support to the operations of the IT function by managing ActiTime on behalf of the IT group
• Manage the weekly Change Advisory Board (CAB) meeting and ensure that processes satisfy audit requirements for associated documentation
• Undertake any other special projects, business case creation and/or activities as required by the SVP-IT in the pursuit of effective and efficient management of the IT function at Holt Renfrew.
• Oversight of the IT and Ecom Technology OPEX budget creation, tracking, trending, and reporting.
• Financial auditing and reporting by Period and Year End against budget
• Liaison with IT staffing agencies, independent contractors and HR Services to renew contractor agreements and report on Consulting spend against OPEX on a monthly basis.
• Manage Invoice approval / payment process and audit to be aligned with contracts and budget.
• Liaison between Holt's affiliates as main contact
• Support IT Leads on managing OPEX spend to be within budget and guidelines.
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Comply with all Health & Safety policies and requirements

The ideal candidate:

• Bachelor's Degree in Business Administration with a strong Information Systems, Technology or Engineering background is preferred
• 5+ years of experience in IT & Contract Management
• Excellent verbal, written and interpersonal communication skills.
• Ability to communicate effectively with and positively influence the IT organization, executives, management, employees, suppliers and all internal and vendors
• Understanding of contract language
• Strong negotiation skills
• Strong business and financial acumen skills
• Adaptable and comfortable with ambiguity and change
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.