Manager, Sales - Cosmetics

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Manager - Cosmetics

The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

· Achieve sales targets for the area of responsibility

· Achieve customer service targets and resolve difficult customer issues

· Recruit, select, hire and on-board the best talent

· Lead, motivate, and retain a team of high-performing employees

· Work in collaboration with other store managers to deliver seamless sales/service to customers

· Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success

· Model leadership behaviours that promote a culture of open communication, employee development and trust

· Maintain all Health & Safety practices to code

· Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.

· Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees

· Lead team to develop, maintain and grow an active store client base

· Implement customer relationship and Loyalty management programming

· Serve as manager-in-charge (MIC) of the store as required

· Maintain high standards of merchandise presentation at all times

· Regularly evaluate inventory performance and develop strategies for improvement

· Participate in and influence the development of store seasonal plans

· Identify opportunities to drive business

· Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs

· Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service

· Comply with all Health & Safety policies and requirements

· Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

· 5 + years supervisory experience with accountability for driving sales

· Proven track record of exceeding sales and profit targets

· Early adopter / change initiator

· Retail selling experience in a luxury environment preferred.

· Entrepreneurial spirit

The measures of success:

· Contribution to financial objectives

· Individual objectives linked to the achievement of department goals

· Feedback from internal and external client

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.