Manager, Store Claims
What you'll do
We are seeking a highly motivated and experienced individual to join our team as the Manager of Claims and Reverse Flow. In this role, you will become a subject matter expert in all aspects of our claims processing and reverse flow business processes. Your primary responsibilities will include developing, monitoring, and reviewing claims reporting, managing a team involved in various initiatives and individual dealer/store-related issues, and engaging cross-functional stakeholders on an ongoing basis.
To excel in this role, you should possess excellent communication and interpersonal skills. A solid understanding of the retail business and its processes is essential. You should have a demonstrated ability to implement continuous improvements, be self-motivated, results-oriented, and capable of working both independently and collaboratively within a complex, deadline-driven environment.
Become a subject matter expert in claims processing and reverse flow business processes
Develop, monitor, and review claims reporting as required
Manage an experienced team involved in various initiatives and individual dealer/store-related issues
Conduct claims investigations, as required
Engage cross-functional stakeholders on an ongoing basis
Continuously improve internal tools supporting store claims processing and inquiries
Utilize claims policy to approve or deny store claims
What you bring
5+ years managerial work experience with a strong background working at or supporting retail stores.
Experience working at or supporting CTR stores is an asset
Superior communication and interpersonal skills
Strong multi-stakeholder relationship management skills
Solid understanding of the business of retail and business processes
Demonstrated ability of implementing continuous improvements
Self-starter and action/results oriented
Ability to work independently with autonomy in a complex, deadline-driven environment
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.