Senior Investigator

Career Opportunity

Our Human Rights & Investigations Department is seeking a Senior Investigator to join their team!

What You Will Do

Reporting to the Manager - Fare Inspector and Special Constable Complaints (FISCC) Office, as Senior Investigator you will conduct impartial and unbiased investigations into complaints (including complex and serious complaints), of misconduct by members of the Special Constables Service and Revenue Protection (SCSRP) departments (including TTC Fare Inspectors and Special Constables). This may involve alleged contraventions and/or violations of TTC and/or SCSRP policies, procedures, standards and related legislation. The Senior Investigator reviews, investigates, analyzes and drafts investigation reports dealing with various individual and systemic issues, and ensures investigations are conducted in a fair and thorough manner.

• You will lead, review, investigate, analyse and resolve complaints (including complex and serious complaints) involving the conduct and/or services of SCSRP, including but not limited to, allegations of harassment, discrimination and violence, unnecessary use of force, misuse of arrest authority and other alleged forms of misconduct in contravention and/or violation of TTC's policies and/or SCSRP departmental policies. You will handle complaints in a timely, thorough, impartial, and fair manner in accordance with regulations, rules, policies and investigative best practices.
• You will review and assess complaints (including serious complaints) involving the conduct of members of SCSRP from various sources, including but limited to, TTC Customer Service Centre, management, members of the public, and external stakeholders.
• Conduct intake interviews with Complainants to obtain all relevant information and documentation.
• Uses a variety of communication skills including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed as a result of an alleged incident (e.g., trauma-informed approach).
• You will recommend appropriate disposition of complaints according to an objective, impartial and evidence-based analysis of the issues.
• Prepares clear and cogent correspondence and documentation, communicating the substance of the complaint, identified issues and rationale for the assessment and disposition of the complaint.
• Writes detailed, high quality investigation reports which include a clear review of the facts and evidence of the case.
• Communicates the results of the investigation to the parties, including providing a written summary of findings.
• Conducts research including identifying applicable legislation, case law, regulations, TTC policies or procedures and making focused inquiries to identify opportunities for potential resolution or to make recommendations on the disposition of complaints.
• Identifies cases for potential early or alternative dispute resolution (ADR) methods and facilitates same, using a variety of effective conflict resolution strategies.
• Ensures complaints are managed with great attention to detail, including ensuring all details of complaints and investigations are updated, in a timely manner, in the case management system.
• Serve as subject matter expert to internal and external stakeholders as required.

What Skills Do You Bring?

What Qualifications Do You Bring?

• Your educational background and completion of a diploma program or post-secondary degree in a field related to one or more of the following: Law, Diversity and Human Rights, Labour Relations, Social Work, Sociology, Social Justice, Criminology, Public Administration, or a related field, combined with demonstrated extensive directly related work experience in conducting workplace investigations and conflict resolution, preferably in a unionized environment, is integral and will contribute to the success in this role.
• Your knowledge of the Ontario Human Rights Code, the Anti-Racism Act, the Occupational Health and Safety Act, the Mental Health Act, the Provincial Offences Act, the Liquor License Act, Trespass to Property Act, TTC By-law #1, the Human Rights Tribunal of Ontario's procedures, the Accessibility for Ontarians with Disabilities Act and other relevant federal, provincial and municipal legislation combined with a good knowledge of equity principles and jurisprudence related to human rights, diversity and inclusion issues is required.
• Your knowledge of and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism issues of equity and systemic change is required.
• Your application will demonstrate extensive/effective interviewing, investigative fact-finding and research skills, analytical abilities, investigation report writing and presentation skills.
• Your application will also demonstrate recent (within the past 5 years), experience conducting workplace conduct and human rights investigations within a unionized environment, as well as thorough knowledge of, and experience in, alternative dispute resolution (conciliation/mediation/negotiation) techniques;
• Demonstrated experience preparing high quality detailed investigation reports and applying relevant policies and legislation.
• Excellent organizational, administrative and time management skills;
• Strong communication skills (both verbal and written) and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature; Ability to work under high stress and pressure, take initiative and work independently, and handle highly sensitive and confrontational issues and emotionally charged clients.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code including disability accommodation and accessibility requirements pertaining to customers and employees.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
  

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.