Senior Manager, Grocery - Enterprise Partnerships

What is the opportunity?

RBC's Enterprise Partnerships team is responsible for identifying, securing, and fostering deep relationships with partners that are mutually beneficial to the enterprise, our clients, and our partners. These high-value, strategic partnerships accelerate member value and engagement for RBC's award-winning loyalty program, Avion Rewards and across the enterprise, while providing value to our strategic partners in delivering against their objectives and goals. Our strategic partnerships are comprised of industry and category leaders with long term entrenched relationships across the enterprise.

In this role, you will be responsible for the implementation and success of Enterprise Partnership's Grocery strategy through our anchor partners. This is a highly collaborative role working across external partners, enterprise LOBs, as well as cross-functional teams within Loyalty to ensure engagement and alignment of opportunities for partner integration and growth. You will establish and implement a best-in-class partner experience and solidify the reputations of Enterprise Partnerships, Avion Rewards, and RBC as leaders in the Grocery and Loyalty space.

What will you do?

• Reporting to the Director, Enterprise Partnerships (Grocery), manage the Grocery vertical strategy and day-to-day relationships with Grocery Partners

• Support the Director, Senior Director, and Vice President, Enterprise Partnerships to ensure overall program alignment, growth, and successful outcomes

• Establish sector expertise within Grocery and proactively identify and assess insights, market research, and emerging trends to inform vertical strategy development and its on-going evolution

• Build strong and relevant partner journeys along with effective workstream and project management frameworks to help achieve partner and program objectives and KPIs

• Establish ongoing touchpoints with key stakeholders, executives, and functional partners to ensure continuing alignment of partnership activities and key business strategies

• Collaborate across enterprise LOBs and cross-functional teams (i.e. Credit Cards, Product Owners, Business Leads, Tech Delivery, Finance etc.) to establish an integrated 'One RBC' approach with our anchor grocery partners

• Support the preparation of monthly, quarterly and annual business reviews with key partners to drive engagement, identify new opportunities for integration, and foster best-in-class partnerships

• Establish strong relationships and cadences with key partner contacts and internal product leads to proactively identify new opportunities to deepen and extend partnership across LOB and broader RBC enterprise

What do you need to succeed?

Must-have:

• 5-10 years of experience in partnerships, client service or relationship management growing relationships and achieving mutually beneficial objectives and goals

• 5+ years of direct experience in Grocery and/or Retail organizations to inform sector strategy insights and approach

• Strong consultative skillset and ability to translate via above average PowerPoint skills

• Strong communication skills; able to effectively convey information and ideas while bringing simplicity to complexity

• Experience navigating Enterprise relationships with leading brands and cultivating mutually beneficial business value in market at pace

• Experience leading partner conversations and building relationships with key day to day contacts

• Demonstrated and above average ability to manage multiple priorities & meet deadlines in a fast-paced environment

• A sense of pride in maintaining consistent high levels of performance and attention to detail

• Self-starter approach with a strong bias for action, drive to impact, sense of curiosity, and ability to build trust and alignment

• Strong ability to work in a collaborative and supportive way in cross-functional teams and across a large matrixed organization while being able to adapt in ambiguous, agile, and rapidly changing environments

Nice to have:

• An MBA and / or graduate-level degree in related field

• Experience in Loyalty and Rewards programs

• Experience in sales, business development, or professional services / agencies

• Project management experience including cross functional navigation

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Additional Job Details