Site Experience Coordinator

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

MISSION

The Coordinator, Site Experience is responsible for supporting the Site team in delivering an exceptional ecommerce experience driven by data through the bringing together of rich assortments, curated product stories, search, navigation, compelling promotions and decision support.

KEY PERFORMANCE METRICS

• Site metrics: Traffic, Conversion, AOV, Revenue.
• Engagement metrics around browse, inspiration, navigation, recommendations, content etc.
• Other metrics as needed.

KEY ACCOUNTABILITIES

Functional

• Support site content needs and merchandising of select vertical/campaigns, driven by: monitoring of key metrics; merchandising activity and plan; category trends, new & hot product releases, current events and newsworthy media/trends; integration with overall retail merchandising/marketing planning; and inventory levels/availability
• Support day-to-day merchandising programs, execute multi-channel integration and strategy to achieve business objectives
• Support with day to day tasks across various pods, including search tagging, hand merchandising, list maintenance, promo build support
• Assist with key holiday programs across indigo.ca, including supporting the French site, gifting campaigns, promotion execution and general merchandise verticals.
• Assist in SEO Optimization: Add meta data, SEO copy, and other content to site experiences
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Assist in the development and execution and/or placement of category-related and other promotional online banners
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to create flexible and interactive solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Site Marketing

Manager once Removed (MOR): Sr. Director, Digital Marketing & eCommerce

KEY RELATIONSHIPS

Internal:

• Merchant Teams (General Merchandise)
• Creative Studio Team
• Digital Production Team
• Digital Onboarding Team
• Editorial Team
• Translation Team
• Digital Product Team

External:

• Vendors/Suppliers/Publishers

Competencies / Skills / Attributes

• Completed College/University education program in business or a related field
• Min. 1 years' work experience in a related field, with a passion for retail
• Knowledge and proficiency with ecommerce platforms & systems (Shopify, Salesforce Commerce Cloud, Page Designer)
• Tech savvy with the ability to learn and adapt to new tools quickly
• Advanced knowledge and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Customer focused with the ability to manage multiple priorities while delivering results
• Strong organization skills with a high attention to detail
• True belief in teamwork and ability to understand the impact of one's actions on another team, individual or process
• Works proficiently under condensed timelines
• Self-sufficient and has a strong sense of initiative

Other (travel, Bilingual, etc.)

• Bilingualism in English/French would be an asset

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME