Branch Manager

Who are we?

Surmesur is a completely redesigned sartorial boutique. Our mission is to offer exceptional customer service: our famous "Wow" effect and to create an inspiring brand that reflects the reality of our customers to allow them to be the best version of themselves every day. We are looking for a talented and passionate individual to work as a Branch Manager in our showroom in Waterloo. This role is a full-time position that allows the successful candidate the opportunity to grow in a challenging and rewarding work environment.

True to our values:

• Be Better: One of our core values is to go above and beyond expectations by constantly striving to improve.
• Be creative: We strive to inspire creativity and innovation in all our projects.
• Take action: Our goal is to create our famous "Wow" effect for our clients.
• Have fun: We never take ourselves too seriously!

At Surmesur, we encourage employees to think creatively and help them grow personally and professionally. In addition to working in a really exciting field, you'll have access to ongoing training, benefits and clothing, and the opportunity to grow with a company that's on a roll.

What do we offer?

• Salary to be discussed according to experience
• Commission
• 1100$ of clothing allowance every 6 months
• 3 weeks vacation
• Group insurance program (25% paid by Surmesur)
• Group savings program
• Computer
• Cellphone allocation
• Company credit card
• Ongoing training and coaching

Who are you?

• You are passionate about fashion, creativity and new technology
• You're on the lookout for the latest design trends
• You pay close attention to detail
• You have a competitive spirit
• You have a strong sense of responsibility
• You like to develop lasting relationships with your clients
• You enjoy new challenges and are not afraid to roll up your sleeves
• You think critically and are bold in your problem-solving
• You adapt quickly to change
• You are a coach who judges success by the growth of team members
  

What are the responsibilities of the job?

Customer service

• Exceeding customer expectations with impeccable, customized service
• Advise customers on style, trend, fabric and fit
• Taking measurements and fitting our customers
• Manage customer dissatisfaction
• Create a lasting professional relationship with customers and address their concerns

Human Resources

• Interviews, hiring and training
• Ensure the follow-up and training of new employees
• Manage schedules and track hours worked in collaboration with the payroll department
• Analyze, evaluate and establish performance objectives for the team

Administration

• Ensure smooth overall store operations
• Lead the team in the achievement of set objectives and sales forecasts
• Be the resource person for the team for all questions
• Ensure daily communication with our suppliers
• Plan and create team meetings
• Prepare and participate in quarterly management meetings

Market Development

• Establish a growth plan
• Analyze and develop the current client base
• Analyze partnership and sponsorship requests received
• Participate in networking events
• Organize in-store networking events

What experience do you need?

• 5+ years of experience in customer service
• 5+ years of sales experience
• 5+ years of retail experience
• Knowledge of men's fashion and custom clothing is an asset
• Proficiency in Google Suite tools
• Strong verbal and written communication skills
• Good energy management
• Good prioritization