Associate Manager, Ecommerce Operations

What You'll Do

As the Associate Manager of eCommerce Operations, you will oversee and enhance our eCommerce systems, including the Online Order platform and store fulfillment processes. You will maintain and refine eCommerce practices while introducing innovative improvements. Key responsibilities include boosting store productivity, customer satisfaction, conversion rates, and reducing cancellations. You'll support stores and cross-functional teams to ensure smooth eCommerce operations. Collaboration with Field teams, Product Owners, Retail Systems, and Store Operations is essential. You will also play a significant role in testing, implementing, and adopting new system enhancements within stores. Your contributions will optimize eCommerce processes and drive new business initiatives.

• Investigate and analyze order processes, identify operational issues, and conduct data analysis to support decision-making.
• Monitor key performance indicators to enhance customer experience and overall eCommerce operations.
• Collaborate with Product Owners and Store Operations to deliver superior eCommerce Fulfillment solutions and drive innovation.
• Conduct ad-hoc analysis to provide insights and recommendations for improvement.
• Partner with Retail Systems, Store Operations, and Field teams to resolve store issues promptly and support testing activities for new processes.
• Provide after-hours monitoring/support for emergency issues impacting the business.

What You Bring

• 5+ years of progressive eCommerce/Store Operational experience with strong analytical skills and a results-focused mindset.
• Excellent customer service orientation and proactive problem-solving abilities.
• Strong verbal and written communication skills to effectively deliver insights and collaborate with stores and cross-functional teams.
• Proven ability to manage multiple priorities and projects simultaneously, balancing time constraints and resource availability.
• Post-secondary education in Business or a related field.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. Successful candidates will be working out of our Toronto head office.

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.