Casual Thrift Store Clerk

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Wiarton Thrift Store.

Operations

• Greet and interact with customers/donors in a positive, friendly, and courteous manner and provide excellent customer service.
• Protect the integrity of all donated items.
• Hold in safe keeping keys and alarm codes to open and close the Thrift Store, when needed.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance".
• Replenish inventory levels based on supervisor's directions.
• Unload donations and place stock in appropriate warehouse location.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Removal of inventory from sales floor as directed.
• Abide by store policy and procedures.
• Work with volunteers as assigned.

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage).
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Perform other related duties as required.

MANAGERIAL/Technical RESPONSIBILITY:

• This position reports directly to the Thrift Store Manager or designate.

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for handling cash and debit sales.
• Contribute to store budgets by maintaining customer service standards.
• Assist with the materials management of donations/product flow in the thrift store.

WORKING CONDITIONS:

• This is a temporary casual/relief position based on no standard weekly hours of work; work will be offered on an as needed basis.
• There are no guaranteed hours and shifts could include weekdays and Saturdays.
• Ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required.
• Ability to lift/move on a regular basis up to 40 pounds.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Have a minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset; basic math skills required.

Alternative combinations of education and experience may be considered.

SKILLS AND CAPABILITIES:

• Work as a productive member of the team and independently when necessary.
• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn.
• Ability to maintain information in confidence and exercise good judgement.
• Excellent interpersonal skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.