Customer Sucess Director

Innovation, passion, vision, and respect are what drive us day by day.

From our head office to all our stores, these values are held dear by our company and our teams. Our success? This is our commitment to contribute to the well-being of our customers and employees so that they can enjoy life to the fullest! They are, after all, our source of inspiration.

Responsibilities

• Ensure the achievement of the objectives of its store;
• Assume the management of activities related to the store's operations;
• Ensures the application of standards, procedures and programs established by New Look;
• Ensure quality customer service that meets the company's standards of excellence;
• Train new employees and support their professional development.

Requirements

• Minimum of five years of experience managing a team;
• Have obtained significant results in achieving objectives and controlling operating costs;
• Ability to communicate;
• Leadership and ability to motivate and mobilize a sales team;
• Organizational skills, priority management and ability to manage pressure;
• Bilingualism (English, French), an asset.

Why New Look?

• Competitive, scalable and equitable remuneration;
• We offer you personal days;
• Modular cost-shared group insurance and telemedicine service offered by the employer;
• Preferred rates for auto and home insurance;
• A pair of free ophthalmic glasses annually and a family and friends discount plan;
• You will be a full member of a multidisciplinary and professional team.

Are you that person?

• You have management experience and are you looking for a stimulating challenge?
• You show an interest in the field of optics?
• You want to work for an ECO-Responsible certified company?

Want a career with vision? Want to be a visionary?

Joining New Look means seizing the opportunity to work in a company that stands out for its innovative technologies and incredible network of professionals. Do you want to work in a local company that will offer you a long-term vision?

Send us your application! We can't wait to meet you!