District Manager – Eastern Canada

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DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 20 Canadian retail stores. Based in Montreal, we focus on innovative flavours, wellness-driven ingredients, and organic tea. We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our employees!

Job Summary

The District Manager – Eastern Canada is responsible for leading sales and business growth, performance metrics, customer service standards and team member development in our Eastern Canada Region. This individual is a motivating leader with strong business acumen and a creative approach to people and business development. As a member of the leadership team, the District Manager leads will have a team of 10 Store Managers and is ultimately responsible for the success of the stores within their region.

Responsibilities

• Leads 10 retail and beverage locations with on site leadership and operations management;
• Promote and embody the company mission, vision and values, ensuring all team members in the region are committed to making tea fun and accessible to all;
• Create and oversee the district’s operations budget to meet company targets;
• Establish strategies to drive sales and improve productivity and efficiency in the management of labour and inventory;
• Instill high levels of service and energy in stores where employees engage, guide and sell to our customers;
• Build sales strategies and community outreach initiatives based on market research and competitor analysis for their district;
• Recruit, motivate and develop a team of top talent Store Managers and Assistant Store Managers;
• Ensure a robust pipeline of talent, at all levels of store operations, throughout the district;
• Oversee delivery and execution of core training and development plans for the district;
• Provide ongoing coaching, direction and leadership to Store;
• Works in collaboration cross functionally and with an entrepreneurial spirit;
• Ensure compliance of health and safety regulations in district by following up with store leaders and ensuring employees have a safe working environment;
• Achieve high rate of retention of employees in district by ensuring DAVIDsTEA is a fun, rewarding and engaging place to work at.

Requirements

• 7- 10 years of progressive experience managing in multi-unit retail and/or beverage service organizations, particularly in Eastern Canada markets (QC, ON).
• Has experience working in beverage such as coffee or tea shops, cafes;
• Strong business acumen with skills in financial analysis and managing profit and loss;
• Experience in marketing or market development;
• Proficiency in sales and service systems development and execution;
• Strong problem-solving and decision making abilities;
• A demonstrated ability to lead people and get results through others;
• Superior verbal and written communication skills;
• Ability to organize and manage multiple priorities;
• Technical skills in strategic planning and sales planning;
• Ability to thrive and adapt in a fast-paced environment;
• Collaborative and works well in a team environment;
• Excellent knowledge of Microsoft Word, Excel and PowerPoint;
• Ability to work a full-time schedule (including nights, weekends and holidays when needed);
• Must own a car and have a valid driver's license;
• Ability to travel 20%.

Sound good? Then join us in our mission of making the world smile— one cup at a time.