Every company has to face management of complaints. Of course, having to respond to a dissatisfied customer is not the easiest part of customer service. Yet by applying certain strategies, you will avoid the worst and even succeed in maintaining a good relationship with your customers. To talk to us about it, who could be […]
To work as a sales clerk in a small shop or within a large chain? That’s the dilemma many job seekers have who want to venture into the vast world of the retail trade. But they both have their advantages. Élise Gilbert now works as a manager at Dr Martens, a small shoe store located […]
Are you convinced that you are the ideal candidate for the desired position, but you are not the only person being considered? Here are some tips to make an active search and raise you up above the fray. Identify your “unfair advantage” The concept comes from entrepreneurship. To succeed in business, says author and entrepreneur […]
Since 2010, the Comité sectoriel de main-d’œuvre du commerce de détail has offered a Sales Consultant certification. From product knowledge to visual presentation and procurement, all the skills necessary to offer good customer service are scrutinized. “The sales consultant certification serves both the employee and the employer,” says Patricia Lapierre, Director General of Détail Québec. […]
The psychological aspect plays an essential role in the sales cycle. But what if the salesperson encounters blockages? That’s where sales coaching comes into play. Reprogramming beliefs, improving control of emotions – there are many techniques to changing a way of thinking and helping to improve. Meeting with Frédéric Lucas, president of Prima Resource and […]
Having a part-time job is certainly a financial setback, but it is compensated by benefits in kind. Like Josiane Décoste, many employees choose to only work a few days a week to devote more time to their family or to parallel activities. For several decades, part-time work has been the preserve of women. According to […]
Between Customer Service and Sales Strategy The motor vehicle sales environment has a reputation of being difficult. And yet, while it is true that it’s essential to be a good salesperson to work in the field, it offers great potential for advancement to those who have the will to succeed. Pascal Pépin – who himself […]
Car, house, clothing, vegetable garden… these days, everything can be shared. This sharing culture, which has become a reality and will continue to grow in the years to come, now has its own trade shows and enthusiasts who create sites for sharing and the collaborative economy all over the world. Your workspace is no exception. […]
Plumber, electrician, painter or gardener: as retirement approaches, these experienced workers often find a second career in a hardware store. And they are welcomed with open arms! That’s what happened to Lynda Riverin, training scenographer. After studying at the Quebec City Conservatory of Dramatic Arts, she had a career as an artist-painter. “I was doing […]
Practising a company sport is becoming increasingly widespread. Whatever the size, your organization can always find a solution to encourage you to practise a sports activity, participate in a tournament or simply have you adopt the essential gestures conducive to relaxation. Don’t be fooled, the employer also has an interest in it – improved productivity […]
In 5 to 10 seconds, a customer knows whether they want to stay at a store or not. According to an Accenture survey conducted in 2017, neglecting customer contact can drive 50% of them away. Certain attitudes by sales consultants send customers away. What are they and how do you correct them? 1. Ignoring the […]
More and more companies and executives are calling on them – sales coaches. But what is their role? Who are they for? What are they typically involved in? To tell us about it, we interviewed Jean Villeneuve, a business development consultant and coach (www.jeanvilleneuve.ca). What Is the role of a sales coach? A sales coach is […]
