A real orchestra conductor, the store manager organizes and develops the shop’s business. Business strategy, stock supervision, personnel management and customer satisfaction are all on his shoulders. It is a very worthwhile job, but one that has heavy responsibilities that can be difficult to bear. Admissions of a former store manager. Ghislain St-Amand began his […]
According to a survey by the Accountemps firm, more than 4 employees out of 10 admit to having cried at work. Nonetheless, nearly one executive out of two does not see any negative effect. However, 35% of them felt that crying at work was unacceptable, compared to 38% of employees. Employees decidedly judge themselves severely, […]
Difficult nights, insomnia, exhausting daily commutes, night work… there are many reasons why you might be tired at work. If coffee, a chocolate bar or energy drink are no longer enough, the time may have come to consider the benefits of having a nap during the day. Some brief tips so you can dare to […]
How to explain in a resume and cover letter the reasons for your decision to choose a temporary job for the time being, rather than aiming for a permanent position. Resuming your studies at the start of the next academic year, consolidating your professional experience in a given sector, having newly arrived on the Quebec […]
With giants such as Amazon, which is revolutionizing consumer habits, more and more sales are carried out online. To meet this challenge, retail merchants must innovate to keep and gain market share. Here are some ideas to implement to increase in-store sales. 1. Motivating your workforce The key principle for successfully increasing your sales turnover […]
How much mental pressure at work can we bear? Just as the body can lift a certain load, the head can endure a certain mental pressure. What are the signs to watch for at work to avoid the point of no return that would blow the relief valve. “It’s important to take the time to […]
Year after year, studies show that Canadians still struggle to disconnect from work during the holidays. And it’s going from bad to worse, according to a new survey conducted by the Accountemps recruitment firm. Gone are the days when the computer was shut down after having summarily programmed an out-of-office autoreply message. Today, with a […]
What could be more legitimate than to feel a certain apprehension or undeniable jitter when taking the floor before your colleagues? However, if this exercise were to turn into a fiasco, it would be regrettable for the speaker and detrimental for his audience. So, take inspiration from these few tips in terms of preparation and […]
Customers as kings, customers in a hurry and undecided customers. Sales consultants face different types of customers every day and each must be managed in a specific way to successfully make a sale. Here are some tips to get you there. “The retail field is very demanding,” says Patricia Lapierre, executive director of Retail Quebec. […]
How would you react if your boss told you that your new colleague would be a disabled person? Would you perhaps start by telling him that this is rather a person with a disability… Indeed, looking beyond the disability eliminates prejudices, removes barriers and makes the new recruit’s integration easier. If everyone makes it their […]
Points cards, attractive discounts, targeted promotional emails – some merchants bring out the heavy artillery to build customer loyalty. Is providing unequaled customer experience sufficient to accomplish this? Here’s how to go about it, with simple and practical actions. A company’s success obviously depends on its ability to attract new customers, to renew itself and to […]
Whether you are a cashier or a waiter in a restaurant, these professional activities require you to stand for several hours at a time. How do you avoid back pain? Advice from a specialist. As recognized by the Canadian Centre for Occupational Health and Safety (CCOHS), a protracted standing and semi-immobile position causes work-related musculoskeletal […]
